Troubleshooting your Microphone

In Google Chrome and Safari Browsers
Google Chrome Browser Icon

Google Chrome

Click on the three vertical dots icon at the top right of your Chrome browser
and then click Settings.
Chrome settings
In the Privacy and security section, scroll down and click on the Site Settings.
Chrome - Site Settings
Click on the dropdown and select a different microphone.
Chrome - Microphone Settings
Chrome - select microphone
If is in the blocked section, click on the trashcan icon to remove it from this list.
Chrome - delete Luther from the blocked list
Go back to the Luther app and click on Start Syncing
Luther app Start Syncing button
When prompted by Chrome to access your microphone, click Allow.
Chrome allow microphone permission
Click on Microphone.
Safari Browser Icon


Make sure you've given Safari permission to access your microphone. To check, on the top left of your screen in the Mac toolbar, go to Safari, then in the menu click on Preferences.
Safari selected in top toolbar, and then preferences highlighted in the menu
Click on the Websites tab.
Website settings
On the right under Currently Open Websites, should be listed. Click the dropdown and select Allow.
Microphone settings
Microphone settings
If your microphone is still not working after allowing permission to access it, click on the Apple icon on the top left of your screen, then click System Preferences from the menu.
Apple tool bar, system preferences in menu
Under System Preferences, click on Sound.
System Preferences - Sound
Click on Input from the segmented control and then check which device is selected for sound input.

Change this selection until your audio is picked up on your selected microphone.
Sound settings - Input
Under General on the left side, click Microphone.